What We Ask on the Phone, and Why
A short call decides how quickly treatment can begin once you arrive.
The questions direct the preparation
We first ask when it started, whether the pain is constant or triggered by hot and cold, whether there is swelling and whether you have a fever. That narrows the picture while you are still on the road: an abscess needing drainage, an inflamed pulp needing root canal treatment, or a mechanical fracture. The chair, the imaging and the instruments are then made ready before you arrive — a poking orthodontic wire needs one set, a pregnant patient a different plan for medication and imaging.
Have this ready before you call
- When and how the problem started
- Whether the pain is constant or triggered
- If there is swelling, where it is and how far it spreads
- Whether there is fever, exhaustion or difficulty swallowing
- Pregnancy status and any chronic conditions
- Regular medicines, blood thinners in particular
- Whether there are braces, dentures or implants
A phone call does not replace treatment
The guidance given on the phone is there to make the journey safe — controlling bleeding, covering a poking wire, storing a knocked-out tooth correctly. The diagnosis itself comes from examination and radiographs. So nothing said on the phone is a reason to put off coming: even if the pain settles, being seen the same night is right, because only an image separates an infection at the root tip from a fractured root.
Before You Arrive from Baraj: What to Do in the First Hour
What you can do before setting out from Baraj does not replace treatment, but it keeps the situation from worsening and buys you time.
Before leaving Baraj
What you should do before setting out from Baraj depends on your complaint, and detailed first-aid steps for each are on the relevant page. On the way from Emergency in Baraj, using the wrong measure can make things worse, so it matters which page you read — applying heat to swelling spreads the infection, and placing a painkiller tablet on the tooth burns the gum.
- Toothache
- Dental abscess and facial swelling
- A broken or cracked tooth
- A knocked-out tooth
- Bleeding after an extraction
What calling achieves for Baraj
Calling as you set out from Baraj does two things: you receive first-aid guidance suited to your situation, and the radiograph and surgery are prepared while you travel. For Emergency in Baraj: for patients coming from across Kepez, this arrangement noticeably shortens the wait.
What an Emergency Visit Covers for a Patient from Baraj
For a patient attending as an emergency from Baraj, the aim is to stop the pain and the infection; definitive work is left to a planned appointment.
Completed the same night for Baraj
Examination and a radiograph, opening the canal to release pressure, draining an abscess, stopping bleeding, temporarily sealing a broken tooth, splinting a loose tooth and adjusting a poking orthodontic wire are all completed the same night for a patient from Baraj as well.
Left to a later visit for Baraj
For a patient from Emergency in Baraj, completing the root filling, making a crown or onlay, the permanent restoration and the implant and prosthetic stages are done at planned appointments. If you are coming from Baraj, these are combined according to your journey and given to you in writing, so you do not have to travel from Kepez repeatedly.
