What You Are Asked on the Phone, and Why
A few short questions decide how the journey goes and what happens at the clinic.
The questions you will be asked
- When did it start and how long has it gone on
- Does the pain start on its own or with a stimulus
- Is there facial or gum swelling, or fever
- If bleeding, how long has it lasted and does pressure slow it
- Was there a blow or fall, and has a tooth moved
- What medicines do you take and do you have a chronic illness
- When can you set out and who will drive
What the questions are for
First, urgency. Spontaneous throbbing and sensitivity that passes with the stimulus point to different stages, while swelling, fever and difficulty opening the mouth or swallowing call for priority. That tells you whether to set out at once.
Second, preparation. The setup is completed while you travel, with the likely radiograph and procedure known in advance, so you do not wait on arrival. Third, safety: your medicines, chronic conditions, allergies and any pregnancy shape both the anaesthetic and anything prescribed.
What you are told on the phone
No diagnosis is made by phone — that comes from the examination and the radiograph. What you are given is what to do and avoid until you arrive: how to apply pressure to bleeding, a cold compress for swelling, carrying a knocked-out tooth in milk, never placing a tablet on the tooth and avoiding heat.
You are also told what to bring: the fragment, a lost crown or denture, your medicine list, ID and previous radiographs. Where the journey is long, we discuss what can be completed in a single visit, so you know what to expect before you leave.
Before You Arrive from Akcaalan: What to Do in the First Hour
What you can do before setting out from Akcaalan does not replace treatment, but it keeps the situation from worsening and buys you time.
Before leaving Akcaalan
What you should do before setting out from Akcaalan depends on your complaint, and detailed first-aid steps for each are on the relevant page. On the way from Emergency in Akcaalan, using the wrong measure can make things worse, so it matters which page you read — applying heat to swelling spreads the infection, and placing a painkiller tablet on the tooth burns the gum.
- Toothache
- Dental abscess and facial swelling
- A broken or cracked tooth
- A knocked-out tooth
- Bleeding after an extraction
What calling achieves for Akcaalan
Calling as you set out from Akcaalan does two things: you receive first-aid guidance suited to your situation, and the radiograph and surgery are prepared while you travel. For patients coming from across Serik, this arrangement noticeably shortens the wait.
What an Emergency Visit Covers for a Patient from Akcaalan
For a patient attending as an emergency from Akcaalan, the aim is to stop the pain and the infection; definitive work is left to a planned appointment.
Completed the same night for Akcaalan
Examination and a radiograph, opening the canal to release pressure, draining an abscess, stopping bleeding, temporarily sealing a broken tooth, splinting a loose tooth and adjusting a poking orthodontic wire are all completed the same night for a patient from Akcaalan as well.
Left to a later visit for Akcaalan
For a patient from Emergency in Akcaalan, completing the root filling, making a crown or onlay, the permanent restoration and the implant and prosthetic stages are done at planned appointments. If you are coming from Akcaalan, these are combined according to your journey and given to you in writing, so you do not have to travel from Serik repeatedly.
